We understand how important it is to receive your orders on time. If your order hasn't arrived as expected, please follow these steps to resolve the issue:
Track Your Shipment: Use the tracking number provided in the shipping confirmation email to check the current status of your shipment on the courier's website. This will give you real-time updates on where your package is.
Inspect Delivery Area: Sometimes, couriers may leave packages in safe places around your property or with neighbors. Please check your porch, garage, and any other locations where the package could be placed. Also, inquire with your neighbors in case the package was accidentally delivered to them.
Contact Alchemy Naturals Support: If the estimated delivery date has passed and you're unable to locate your package through tracking, please file a claim with USPS and contact our customer support team. You can reach us via this contact form. Please have your order number ready to help us assist you more efficiently.
Possible Shipping Delays: Occasionally, shipping delays can occur due to unforeseen circumstances like weather events or high demand, especially during holiday seasons.
We at Alchemy Naturals are committed to ensuring your satisfaction and will do our best to resolve any issues with your order. Your patience and understanding are greatly appreciated, and we thank you for choosing Alchemy Naturals for your wellness needs.